Returns & Exchanges
At Polono, we stand behind the quality of our electronics and offer a 30-day hassle-free return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help you process a return or exchange quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack the electronic devices in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our technical team inspects the returned hardware, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing